WIAG Global — New Zealand Returns & Refunds Policy

🔄 Your Rights Under New Zealand Law

Under the Consumer Guarantees Act 1993, our products come with guarantees that cannot be excluded. If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy. Depending on the nature of the fault, this may include:

• Repair or replacement of the product
• A full refund if the fault cannot be remedied or is of a substantial nature
• Compensation for any reasonably foreseeable loss

✅ When We Accept Returns

We will accept a return and provide a remedy in the following circumstances:

• Product arrived damaged or broken during transit
• Product received is incorrect (wrong varietal or style)
• Product is defective (manufacturing fault)
• Product does not match its description on our website
• Order was cancelled before dispatch from our warehouse

📋 How to Request a Return or Refund

1. Email us at info@wiagglobal.com within 14 days of receiving your order
2. Include your order number, a description of the issue, and photos of any damage or fault
3. We will respond within 2 business days with next steps
4. Do not return products without prior approval — unauthorised returns cannot be accepted due to alcohol import/export regulations

💰 Refund Processing

Once your return or refund request is approved:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear
• Refunds will be issued in NZD at the exchange rate at time of purchase
• Original shipping costs are non-refundable unless the fault is ours

📦 Shipping Costs for Returns

If the return is due to a fault or error on our part, we will cover reasonable return shipping costs. For all other approved returns, return shipping is at the customer's expense.

⚖️ Disputes

If you are not satisfied with our response, you may contact the New Zealand Consumer Protection service or the Disputes Tribunal for assistance.

📬 Contact Us

WIAG Global
62 Ricky Way, Epping VIC 3076, Australia
Email: info@wiagglobal.com
Website: wiagglobal.com